So end of october I signed up for the online program. No reply to phone or emails for weeks, no access to online and now I'm charged and my only option is to cancel my card and get a new one! I'm so angry right now!!!! I made at least 4-6 attempts to call or email. The report has been filed to the better business bureau. I'm so dissapointed because the food lover's fat loss system has been amazing for my diabetes and I simply wanted to test out the online option as I like apps use.